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Show options Hide options Additional options. Avoid highways Avoid tolls KM Miles. We understand our customers and the vast majority of them enjoy their gambling in a safe and responsible manner.
However, for a small number of people, we know that gambling can cause personal, social, financial or health problems.
We are committed to doing all that we reasonably can to encourage customers to gamble responsibly and to ensure those who develop gambling problems get the help they need.
Key to this is being a company customers can trust. At the heart of our responsible gambling policy are three guiding principles that underpin our activity:.
We provide clear information and tools that allow customers to take informed decisions when gambling. We interact with our customers when we believe there is the possibility of harm, encouraging them to reflect on their behaviour and moderate it where necessary.
At Ladbrokes Coral Group we believe being responsible is about:. To ensure we deliver against our promises, we have put in place a number of performance measurements and are setting targets for responsible gambling that we must deliver.
To demonstrate the importance of this at Ladbrokes Coral, all of our senior leaders have remuneration linked to these targets, something that is unique in our sector.
The greatest protection, particularly for vulnerable people, is achieved when the industry acts together. Therefore, whenever we can, we promote dialogue and seek to build consensus around opportunities to raise standards of player protection and minimise the risk of gambling-related harm.
Firstly, let's be straight here. Gambling isn't something to be ashamed of. It's an exhilarating and potentially lucrative form of entertainment that brings joy to millions.
We are committed, therefore, to providing tools to help you manage your play, full access to every transaction you've made with us and information to show you when and how your play has changed.
You will also have access to industry-leading tools to help you while you're playing with us. Gala Casino would like you to enjoy your online gambling experience and we recommend that you follow these guidelines:.
If you believe that your gambling is becoming an issue in your life rather than a form of entertainment, we will do all we can to help you.
Why not take the Responsible Gambling Self-Assessment test to determine whether or not you could be developing a problem?
You should always keep track of your spending and gaming time wherever you play and whoever you play with — and not just with us!
To see your full playing history with Gala Casino go to My Account where you have a full record of transactions, withdrawals and deposits.
Your balance will always be available through the My Account menu and can also be seen at the top of all Gala Casino web and mobile pages.
One way of keeping tabs on your spending is using a simple budget calculator. Just by answering a few simple questions, this calculator can give you a true picture of what you spend on gambling.
In a similar way to the Budget Calculator, a time and money diary can help you work out just how much time you spend gambling.
Simply listing the days you play, what games you play, where and how often can make big difference to your perception of game time. If you didn't play on a certain day in the 7 days following your first date, simply leave that row blank and move on.
This simple nine question test will help you determine whether or not you have developed a gambling problem or think you may be developing one.
If you answer 'Most of the time' or 'Almost always' to at least 5 of the questions, it is likely that you are experiencing gambling issues.
To talk to someone who can give you expert advice and support, please contact one or more of the organisations listed in the Help and Support section of this site.
Use our management diary below to input and calculate the time and money spent weekly on gambling. A Gameplay Reminder will allow you to set a reminder related to the time you spend playing on games on the site.
This means that if you set a Gameplay Reminder of 30 minutes for example and play two games from separate providers simultaneously for more than 30 minutes, you will see separate Gameplay reminder messages for each game from those different providers after the respective Gameplay Reminder timers expire.
Similarly, if you set a Gameplay Reminder of 30 minutes for example and play two games from separate providers simultaneously, closing each game after 25 minutes, but you start the second game 10 minutes after starting the first game, you will not see a Gameplay Reminder message as the Gameplay Reminder timers for both game providers would only reach 25 minutes, thus not triggering a Gameplay Reminder message after the 30 minutes requested.
Research has shown that when players make a decision on how much money they have available before they start playing, gambling problems are greatly reduced.
A Deposit Limit enables you to set a limit on the amount of money you deposit into your account on a daily, weekly or monthly basis and you can change your limit whenever you choose to.
These amounts may be revised downwards at any time. A pop up will be presented upon log-in asking you to confirm the request for a higher limit.
This can also be confirmed within the My Account section of the website. Please note that setting new limits for the first time will not take any previous deposits into account when calculating whether you can deposit.
To give you even more peace of mind, we will let you know immediately should you try to set a limit incompatible with a previously set limit.
Our Customer Service staff will be happy to provide any further information required but are unable to override limits set by customers.
For more information please contact Customer Services on UK: If you feel that gambling on any website is no longer a form of entertainment for you for whatever reason, and closing your account s is something you need to do for your peace of mind we will do so immediately.
However, there are a number of other steps you can take first such as Play Breaks or Time Outs and using time and money budget tools that we provide to help you set Deposit and Session limits.
If these tools are not right for you and you'd still like to close your account, please contact Customer Services.
If you wish to take a total break from all gaming activity, a 'Time Out' period can be requested by contacting the Customer Service team by email, phone, or live chat.
You can request a Time Out for any time period from 24 hours up to 6 weeks. During this period all online accounts that you hold with us including Galacasino.
To resume use of our services at the end of your Time Out period, or at any point, please contact our Customer Service team to begin this process.
While the Time Out is in place, we'll do our best not send you any marketing material although this may not prevent you receiving any material which has already been dispatched.
Once a Time Out period has ended or been cancelled, your account will be 'opted in' to receiving marketing material again if this was your previous preference.
You can change your marketing preferences by contacting Customer Services at any time. If you decide to cancel your Time Out, you can contact our Customer Services team to discuss reopening your account s.
However, for your protection we cannot guarantee that your Time Out will be cancelled once implemented. If desired, you can also request for your Time Out period to be extended.
Self-exclusion is a formal process whereby you request us to prevent you from being able to access your online account for a specified period between 6 months and 5 years.
Self-exclusion will apply to all Gala Coral Group accounts where located, defined as Galabingo. Under such an agreement, we will 'close' any accounts you hold with us and return any remaining balance to you any 'running' bets will continue in place and we will forward any subsequent winnings to you after the event is settled on request.
Once you self-exclude, we cannot reverse this process for any reason and you may not apply to open new accounts.